An exciting opportunity has arisen for a highly motivated individual to join team Hashtag Generation.
The Hotline Operator will serve under the guidance of the Prathya Project Lead and will be directly involved in the Prathya Hotline operations.
Key Responsibilities:
● Answer incoming calls promptly and professionally, providing support to individuals affected by OGBV (other Gender-Based violence).
● Utilize active listening skills to understand the needs and concerns of callers, ensuring they feel heard and supported.
● Offer accurate information regarding available resources, services, and support options for individuals affected by OGBV.
● Assess and respond to crisis situations with appropriate interventions, directing callers to emergency services when needed.
● Maintain confidentiality and privacy of all callers, ensuring adherence to ethical standards and organizational policies.
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Required Skills, Experience, & Qualifications:
■ Experience: Previous experience in a support role, counseling, or customer service is an asset.
■ Language Proficiency: Fluent in both spoken and written Tamil (proficiency in spoken and written Sinhala will be an added advantage).
■ Educational Background: Relevant degree or coursework in psychology, social work, or a related field could be a bonus.
■ Communication Skills: Strong verbal and written communication skills, with the ability to convey empathy and understanding.
■ Crisis Intervention Skills: Familiarity with crisis intervention techniques and an ability to remain calm under pressure.
■ Cultural Awareness: Understanding of the Tamil community’s cultural dynamics and issues related to gender-based violence.
■ Team Player: Ability to work effectively in a team-oriented environment and collaborate with various stakeholders.
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Hashtag Generation is an equal opportunity employer, and we encourage young people from all backgrounds to apply.
Application Process:
• Please apply by 07 October 2024. Applications will be considered on a rolling basis.
• Applications should be emailed to hr@hashtaggeneration.org and must include:
•Letter of interest (attachment) setting out why you are interested in the role
•CV/Resume (attachment)
•Note the role you are applying for in the subject line of your email
•Please include your current location and city in your email